Blood Test Return Policy
At Armstrong Health, we are committed to providing you with accurate and reliable intolerance testing kits to help you better understand your dietary needs and overall health. We want to ensure your satisfaction with our products and services. Please take a moment to review our return policy for intolerance tests.
1. Right to Return within 14 Days of Delivery
We understand that circumstances may change, and you may wish to return your food sensitivity/ intolerance test kit. You have the right to return the kit within 14 days of the delivery date under the following conditions:
Eligibility for Return:
- The intolerance test kit must be in its original, unopened packaging and unused.
- The kit must not be tampered with or altered in any way.
- The return request must be initiated within 14 days of receiving the product.
If the test kit has been sent out and delivered, you will receive a partial refund.
2. Exceptions
Once you have opened the intolerance test kit or attempted the blood sampling process, we cannot accept returns due to the nature of the product and potential health and safety concerns. Please carefully read and follow the instructions provided in the kit and ensure you are comfortable with the sampling process before proceeding.
3. How to Initiate a Return
If you meet the eligibility criteria for a return, please follow these steps to initiate the return process:
a. Contact our Customer Support Team: Reach out to our customer support team within 14 days of receiving the product to request a return. You can contact us at info@armstronghealthspecialists.com.
b. Provide Necessary Information: When contacting our customer support team, please provide your order number, a brief description of the reason for the return, and your contact information.
c. Return Authorization: Our customer support team will guide you through the return authorization process and provide you with instructions on how to return the product.
4. Return Shipping
Customers are responsible for the cost of return shipping, unless the return is due to a faulty product. We recommend using a trackable shipping method to ensure the safe return of the kit.
5. Refund Process
Upon receiving the returned intolerance test kit and verifying that it meets our return policy criteria, we will initiate the refund process. Refunds will be processed using the same method of payment used for the original purchase.
6. Damaged or Faulty Kits
If you receive a damaged or faulty intolerance test kit, please contact our customer support team immediately. We will arrange for a replacement kit to be sent to you at no additional cost.
7. Contact Information
For any questions or concerns regarding our return policy or the intolerance test kits, please contact our Customer Support Team:
- Email: info@armstronghealthspecialists.com
Thank you for choosing Armstrong Health for your intolerance testing needs. We are dedicated to providing you with high-quality products and exceptional customer service.
